Privacy policy

1Who we are

Spiritual Tours is run by Revive, a UK registered charity (number 1187831), at 16 Thurmaston Lane, Leicester LE5 0TE. We are the data controller for the personal information you give us through this website and when you book a journey.

Questions about your information can go to tours@reviveda.org or to the address above, marked for the attention of the data protection lead.

2What we collect

• When you contact us or register interest: your name, email address, phone number, the journey you're interested in and anything you write in your message.
• When you book: the names, dates of birth, gender, address and contact details of everyone travelling, passport details where we need them for hotels, flights or visas, an emergency contact, and your travel insurance details.
• Health and dietary information: if you tell us about a medical condition, access need or dietary requirement, we use it only to look after you on the journey. We ask for your consent to hold it.
• Payments: card payments are handled by our payment provider. We don't see or store your full card number.
• Website use: basic technical information such as your browser and pages visited, through cookies (see section 7).

3How we use it, and why we're allowed to

4Who we share it with

We never sell your information. We share only what is needed with:

• hotels, airlines, transport companies and local guides who provide your journey;
• visa services and government authorities where a visa is needed, for example for Umrah;
• our payment provider, website host, email and online form providers, who handle information on our behalf;
• the emergency services or medical staff, if it's needed to protect someone's health or safety.

Some of these are outside the UK, in the countries you will visit. We share only what is needed to provide your journey.

5How long we keep it

• Enquiries and register-interest details: up to two years after you last contacted us, unless you book.
• Booking and payment records: six years after your journey, for accounting purposes.
• Health and dietary information: deleted within three months after your journey, unless there was an incident we need to keep a record of.
• Marketing preferences: until you unsubscribe.

6Your rights

Under UK data protection law (the UK GDPR and the Data Protection Act 2018) you have the right to:

• ask for a copy of the information we hold about you;
• ask us to correct it or delete it;
• object to or restrict how we use it;
• withdraw your consent at any time, where we rely on consent;
• ask for your information to be transferred to someone else.

To use any of these rights, email tours@reviveda.org. We will reply within one month. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

7Cookies

Our website uses a small number of cookies. Some are essential, for example to remember what's in your basket when you book. Others come from services embedded in our pages, such as videos and maps, and from basic visitor statistics that help us improve the site. You can block or delete cookies in your browser settings. Blocking essential cookies may stop booking from working.

8Children

Bookings for anyone under 18 must be made by a parent or guardian, who gives us the child's information on their behalf.

9Other websites

Our pages link to other websites, including Revive's main site and social media. Those sites have their own privacy policies, and we aren't responsible for them.

10Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.