Booking terms

1Who we are

Spiritual Tours is run by Revive, a UK registered charity (number 1187831), at 16 Thurmaston Lane, Leicester LE5 0TE. In these terms, "we" and "us" means Revive, and "you" means everyone named on a booking.

You can reach us at tours@reviveda.org or on 0116 319 1984.

2Your booking

Your booking is confirmed when we have received your deposit (or full payment) and sent you a written confirmation. From then, these terms form the agreement between you and us.

The person who makes the booking must be 18 or over and is responsible for making sure everyone on the booking has read and accepts these terms, and for any payments due.

3Deposits and payments

• A deposit is needed to secure each place. The amount is shown on the journey page.
• Deposits are non-refundable and cannot be transferred to another person or another journey, except where we cancel the journey (see section 8).
• The full balance must be paid no later than 7 days before the date of travel.
• If you are paying in instalments, the payment plan agreed at booking will tell you the dates. Every instalment must be paid by 7 days before travel.
• If the balance is not paid on time, we may cancel your booking and apply the cancellation charges in section 6.

4Prices and what's included

All prices are in pounds sterling and are per person unless we say otherwise. What is and is not included is listed on each journey page and in your confirmation. Once your booking is confirmed we will not increase the price, except for changes you ask for.

Discount codes and offers can't be exchanged for cash, can't be added after booking, and only one can be used per booking unless we say otherwise.

5Flights

Some journeys include flights and some do not. Where flights are not included, you are responsible for booking your own. We recommend waiting until we confirm that your journey will run, and choosing flexible tickets where possible. We can't refund flights you have booked yourself if a journey changes or is cancelled.

6If you cancel

Please tell us in writing, by email to tours@reviveda.org. Your cancellation takes effect on the day we receive it. We will keep your deposit, or the charge below, whichever is higher:

Travel insurance may cover these charges, which is one reason we ask everyone to have it.

7Changes you ask for

If you ask to change your booking after it is confirmed (for example a name, room type or dates), we will do our best to help. There is an admin fee of £150 per person for each change, plus any extra cost from hotels, airlines or other suppliers.

8If we change or cancel a journey

We plan every journey carefully, but sometimes we have to make changes. Minor changes, such as a change of hotel to one of a similar standard or a change to the order of visits, may happen without notice.

If we need to make a significant change, postpone or cancel your journey, we will tell you as soon as we can. You can then choose to accept the change, move to another date or journey, or receive a full refund of everything you have paid to us. Each journey needs a minimum number of travellers to run, and we will let you know in good time if that number isn't reached.

9Passports, visas and health

You are responsible for having a valid passport, any visas you need, and any vaccinations or health documents required for the countries you visit. Please check the latest travel advice from the Foreign, Commonwealth and Development Office (FCDO) at gov.uk before you book and before you travel. We may ask for your passport details to arrange hotels, flights or visas.

10Travel insurance

Travel insurance is a condition of booking. It must cover medical costs, repatriation and cancellation, and should be in place from the day you book. Please send us your policy details when we ask for them.

11Health, access needs and special requests

Please tell us when you book about any medical condition, disability or access need that may affect your journey, so we can make sure it is suitable and support you properly. Some visits involve walking on uneven ground and steps.

We are happy to pass on special requests, such as dietary needs or room preferences, but we can't guarantee them unless we confirm them in writing.

12Conduct on the journey

Our journeys are spiritual in nature and we ask everyone to travel with good character, kindness and respect for the group, our hosts and local customs. If someone's behaviour puts others at risk or causes serious disruption, the tour leader may ask them to leave the journey. In that case we will not provide a refund or cover any extra costs.

Speakers and scholars named for a journey may occasionally change for reasons outside our control.

13Photos and filming

We sometimes take photos and video on our journeys to share our work and invite others to join. If you would rather not appear, just tell the tour leader or email us and we will respect that.

14Our responsibilities

We will take reasonable care in arranging your journey and choosing the hotels, transport and other services we use. We are not responsible for things outside our reasonable control, or for the acts of people who are not our staff or suppliers. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or anything else that cannot be limited by law.

15Events outside our control

We are not responsible for changes, delays or cancellations caused by events outside our control, such as war, unrest, natural disaster, epidemics, severe weather, industrial action, airport or border closures, or government advice against travel. If such an event means a journey can't go ahead, we will offer you a new date or refund what you have paid to us, less any costs we can't recover from suppliers.

16Delays and missed connections

Please arrive at meeting points on time. If you miss a flight, transfer or part of the programme because of a delay that is not our fault, we can't refund the missed services, but we will help you rejoin the group where we can.

17Complaints

If something isn't right during your journey, please tell the tour leader straight away so we can try to put it right there and then. If you are still unhappy, please write to us at tours@reviveda.org within 28 days of returning home.

18Your information

We use the information you give us to arrange your journey. Please read our privacy policy to see how we look after it.

19Law

These terms are governed by the law of England and Wales, and any dispute will be dealt with by the courts of England and Wales.